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Sent to a friend[10068] AT&T customers FRAUD -
Starting November 2008 I started receiving USBI charges on my AT&T bill.After investigation I found that USBI is third party billing company for New Century Telecom.
After calling New Century Telecom they “agreed†to credit my account for services I did not request and never used after I talked to “manager†who can speak English.
I have to say here that I do not have long distance and have very basic phone services with AT&T just to have DSL service with them.
After call in December last year AT&T sent me paperwork and they said they blocked my account from any other company access without my permission.
UNFORTUNATELY IT WAS NOT TRUE!
SINCE LAST YEAR I HAVE TO CALL AT&T AND THEY ADJUST MY BILL AFTER I RECEIVE DISCONNECTION NOTICE FROM THEM ON THE MONTHLY BASIS!
Every time I have AT&T Representative ASSURED ME THAT THIS IS LAST TIME I MAKE about this issue.
In July I had Chris from Chicago calling center and he was very kind and went with me through all steps I do each time. I asked him to record this conversation and recorded it as well. (For AT&T - if you need this recording I can provide it).
He AGREED with me that this is FRAUD and he said that HE WOULD BLOCK (again!!!!!!!) any third party companies to hook up to my AT&T account. He also said that he would remove all charges from New Century Telecom.
ONE MONTH LATER……
I call AT&T yesterday(8/21/2009) after receiving RED disconnection notice and bill for $652.88 on which only $45 is AT&T portion.
At this time I spoke with Carina from Arizona AT&T customer center.
She said I have to call New Company Telecom……
I ask to put her manager on the phone, she said her manager name is Jean and will call me in 20 minutes – which NEVER HAPPENED!!!!!!!!!!!
I hope someone from AT&T upper management read this!
Maybe after that AT&T stop asking this stupid question:
AS THE AT&T CUSOMER, ARE YOU VERY SATISFIED….?
As an AT&T customer I’m VERY UNSATISFIED, UNHAPPY AND ANGRY CUSTOMER!
Maybe someone form ATA&T answer my question –
HOW AT&T protects customer’s accounts from FRAUD and SCAM?
And maybe someone from AT&T finally calls my number and say :
= hey mister, your problem is resolved – you do not have to call us every month!
And
AS THE AT&T CUSOMER, ARE YOU VERY SATISFIED….?
Posted 2 years ago
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