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Sent to a friend[13026] PremiumWhite - Dental Whitener
First and foremost, I could kick myself. I work in a lawfirm - the "fine print" is my specialty. For some reason I spaced it on this site. HOWEVER, it is clearly written on the site. Secondly, make sure you go to the correct site where you originally bought the product - the Dazzle Smile, Smile Bright, and PremiumWhite seem to be under the same cover. This is what I found:I printed out all my transactions with Chase and found a different code used for the trial ($2.95).
I went to the site coded with Chase - "healthsmile". The site I ordered from is http://www.premiumwhitepro.com/index.php. Scroll down to "How Much Will I Be Billed For Premium White" - it says:
"You will have 14 days after you place your trial order, just pay $2.95 S&H (non-refundable) with the card you enter today ("Active Credit Card"), to try PremiumWhite. If you don't cancel, you will be billed $87.62 for the product and you'll then become a PremiumWhite Celebrity Member ("Member"). As a Member, every 30 days from your initial trial order we'll refill your supplies and bill your Active Credit Card for the same amount. You can cancel at any time by calling 866-528-6214."
I called the number and they were closed, but suggested that I use the "online operator" which I did. Seems that the trial offer is a "trial" for 2 weeks; then they charge you $86.93 for the trial; after that you're in for $86.93 per month, UNLESS YOU CALL or ONLINE CHAT to discontinue. She had a tracking number for me on the one that was sent - the "30 Day Full Money Back Guarantee" is good for all shipments.
So much for FREE TRIAL!
In conclusion, we screwed up. It is quite clearly written on the site, so you can save your second charge - we are sunk with respect to the first charge on the trial. This is not a scam; it is the failure of the consumer to read the "ifs, ands and buts" with respect to purchase.
Posted 2 years ago
Rating:0.00
Comments
- Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Posted 2 years agoReport - Oh, baloney. It is a scam. Not only do they try to hide the fact that you are now perpetually enrolled in the "tube of the month club", but they also charge you 14 days before they send the product, and then refuse to credit your account for the return when it arrives after the 14 day "trial" period! Plus, they begin charging you for "additional services" which you did not sign up for, like "World Fit", which charges $24 per month for "internet weight-loss and healthy eating" "advise". "Customer service" comes from a separately contracted company whree employees read from a script and have no authority or desire to provide real service. How many ways can you say SCAM.
Posted 2 years agoReport - Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customer’s .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 8/6/6-528-6214 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Posted 2 years agoReport
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