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Sent to a friend[13319] WALMART AND ACER - WARRANTY LIES, FRAUD, HOAX
Complaint: Wal-Mart Stores Inc.
702 SW Eighth Street
Bentonville, AR 72716-0215
United States
Phone: 479-273-4000
Fax: 479-273-4053
Web Site: http://www.walmartstores.com
Last march, I purchased an Acer Aspire1 at Wal-mart. Walmart knew that this was a fraud. Acer Aspire is a rinky dink company and the warranty is worse than worthless. Walmart knew this full well. Walmart only has a 15 day warranty on the computers that they sell. Acer Aspire is a rinky dink company. Firstly, I had to register a serial number 23 digits long before they would even look to confirm that my computer was on warranty!! Then they denied that I had submitted the correct serial number. After 12 {!!!!!!!!!!} e-mails, customer "service" finally acknowledged that I had submitted the correct serial number.
I kept asking them for their local outlet so that I could take the laptop in and get it working again. First, they asked a bunch of idiotic questions. After a month, they finally answered my question by stating that I had to send the computer to houston, Texas!!! What kind of prompt, local, cheerful service is that? One of the customer "service" representatives attempted to lie, stating that I had dropped the laptop and that's why it is all dark!! Another rep said to mail it in. I said what good would it do to mail {at my own expense} only to have you LIE and refuse to fix even though it is on warranty and it is dark through no sin of mine own. Acer knows they sell defective products. A "crack" began to show after I only had the computer for 4 months. Then dark blotched showed. I abused the laptop in no way. Now, Acer e-mails me saying "the components are covered"... "a $199 fee + shipping are applicable!!! What fraudsters!! They are lying!!! This means "the components are covered" is a lie and meaningless!! I e-mailed them telling them they need to be tried and hanged.
But the focus of blame goes to abominable Walmart. Walmart, even when I pointed all of this out to the "manager", refused to refund as a decent public relations gesture. They said the walmart "warranty" had expired. So!!!! What good is a 15 day warranty?!! Walmart knows that they deal deliberately with evil companies whose "warranties" are worse than useless. Imagine a warranty wherewith you have to mail the part in AT THE CUSTOMER'S EXPENSE!! Walmart is to be shut down for violation of trade, dishonoring their promises, deceitful public relations, etc.
E R "Rocky " Drake
E R ROCKY DRAKE
http://nextaxpro.spaces.live.com/
2955e8e9
Ripoffreport.com:
Complaint: Wal-Mart Stores Inc.
702 SW Eighth Street
Bentonville, AR 72716-0215
United States
Phone: 479-273-4000
Fax: 479-273-4053
Web Site: http://www.walmartstores.com
Last march, I purchased an Acer Aspire1 at Wal-mart. Walmart knew that this was a fraud. Acer Aspire is a rinky dink company and the warranty is worse than worthless. Walmart knew this full well. Walmart only has a 15 day warranty on the computers that they sell. Acer Aspire is a rinky dink company. Firstly, I had to register a serial number 23 digits long before they would even look to confirm that my computer was on warranty!! Then they denied that I had submitted the correct serial number. After 12 {!!!!!!!!!!} e-mails, customer "service" finally acknowledged that I had submitted the correct serial number.
I kept asking them for their local outlet so that I could take the laptop in and get it working again. First, they asked a bunch of idiotic questions. After a month, they finally answered my question by stating that I had to send the computer to Houston, Texas!!! What kind of prompt, local, cheerful service is that? One of the customer "service" representatives attempted to lie, stating that I had dropped the laptop and that's why it is all dark!! Another rep said to mail it in. I said what good would it do to mail {at my own expense} only to have you LIE and refuse to fix even though it is on warranty and it is dark through no sin of mine own. Acer knows they sell defective products. A "crack" began to show after I only had the computer for 4 months. Then dark blotched showed. I abused the laptop in no way.
But the focus of blame goes to abominable Walmart. Walmart, even when I pointed all of this out to the "manager", refused to refund as a decent public relations gesture. They said the walmart "warranty" had expired. So!!!! What good is a 15 day warranty?!! Walmart knows that they deal deliberately with evil companies whose "warranties" are worse than useless. Imagine a warranty wherewith you have to mail the part in AT THE CUSTOMER'S EXPENSE!! Walmart is to be shut down for violation of trade, dishonoring their promises, deceitful public relations, etc.
E R ROCKY DRAKE
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Posted 2 years ago
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Comments
- I two are having a problem with acre service
having send my laptop in fro non warranty service ther fix it and charge me 99.00 for it work fine and they told me in one e-mail it would cost 99.00 and in a later e-mail they told it would cost me 199.00 after I send them a copy of the frist e-mail I got charge 99.00
I gust they tried to rip me off but it did not work
BUT when I ship it in it had a 320gb hard drive and 2gb of ram
BUT when I got it back it had 160gb hard drive and 1gb of ram
and JUST get to grt permision to send it in FOR A PAID REPAIR took 3 mounth amd 10 to 15 E-mail
I do not think they under english because It was the same thing over and over untill some body fighter out I was not tringing to get a warranty service
how I am asking for my old parts back and like the last time it back and forth with the E-mail the same thing over and over as if the do not unstanded english I do not know where the web go to but the service center is in Temple TX
I have file a complant with the BBB to see if they understaned that
it been a month now and this is something I am not going to give up on ever if I have to take them to small clam court
I hope they like coming to VA for a court date
Posted 2 years agoReport - I two are having a problem with acre service
having send my laptop in fro non warranty service ther fix it and charge me 99.00 for it work fine and they told me in one e-mail it would cost 99.00 and in a later e-mail they told it would cost me 199.00 after I send them a copy of the frist e-mail I got charge 99.00
I gust they tried to rip me off but it did not work
BUT when I ship it in it had a 320gb hard drive and 2gb of ram
BUT when I got it back it had 160gb hard drive and 1gb of ram
and JUST get to grt permision to send it in FOR A PAID REPAIR took 3 mounth amd 10 to 15 E-mail
I do not think they under english because It was the same thing over and over untill some body fighter out I was not tringing to get a warranty service
how I am asking for my old parts back and like the last time it back and forth with the E-mail the same thing over and over as if the do not unstanded english I do not know where the web go to but the service center is in Temple TX
I have file a complant with the BBB to see if they understaned that
it been a month now and this is something I am not going to give up on ever if I have to take them to small clam court
I hope they like coming to VA for a court date
Posted 2 years agoReport
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