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Sent to a friend[15207] Geek Squad alternative - virus removal gone wrong
My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet run very slow and I was unable to email my grandson away in Iraq. This being my only way to communicate with him I became very distressed. I wasn't confident enough to be able to attempt to fix it myself. Besides I hear hammers and computers don't go well together. :)I got in touch with the local geek squad and dropped my machine off. For $199.99 and three days of work they said they would have it up and running better than ever! This didn’t go down like the nice gentleman wearing black trousers had promised. 7 Business days later, I still had a broken computer and a quote for $449 to remove viruses, fix the hard drive and install antivirus software. Not happy with this price, and already out $200, I started calling a few acquaintances.
One suggestion I received was to call Secure Remote Support. I called their toll free number to inquire about the cost and was told that they could remove my virus for $79.99 and could do it either by remotely connecting or if I preferred I could send the computer in to them. For time saving purposes, I chose to have them remotely connect and was assured if they could not fix the problem there would be no charge for their time. I liked the sound of that so I took them up on it. After about and hour the computer was repaired and I was ready to email again! No need to replace the hard drive. They did also sell me this antivirus software for another $59.99. It also came with a guarantee as well. They definitely did a great job, and Ill be thinking twice before going anywhere else.
Posted 1 year ago
Rating:0.00
Comments
- Catherine,
You should always use a trusted, local, independent computer technician. Remote support only goes so far. It's likely that an onsite technician would find lots of things that the remote technician couldn't find.
Posted 1 year agoReport - Geek Squad is horrendous. If they cannt figure out the problem they just replace parts til it works again.
They ripped off my aunt for more than $500.00 replacing her video card and RAM when all that was wrong with the PC was incorrect video drivers (she went from a Nvidia to a ATI and didnt replace drivers). This was my cousins fault and he went back to college.
The really bad thing is when I demanded her ram and Video Card back they gave me all kinds of hassles. They tried to keep a BRAND new video card with nothing wrong with it and gave her a cheepo $40.00 card and charged her $160 for it (I checked Newegg).
DO NOT TRUST GEEK SQUAD!!!!
Posted 1 year agoReport
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