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[9750] magic jack - overcharged my card & crashed my computer

the phone, when it works, is great. it has a tendency to crash your computer, though. i tried it on 4 different computers and each one crashed until we took out the mj. i finally got it to work after 2 weeks of almost daily emails back and forth (they have no live folks, just live chat with service reps that haven't got a clue!)
now, i tried to sign up for international calling and they charged me 5!!!!! times for the same order and then told me the credit card company had declined my card so i had no credit with magic jack. i called the cc company and they said the charges had been approved. i've sent the mandatory dispute letter to the cc company but the whole deal was a pain in the neck. all the while, mj was blaming the cc company!

like i said, the service, when it works, is great. but, i'm not sure the frustration is worth it!

Posted 2 years ago

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Comments

  • I HAVE A MAGICJACK AND IT IS AMAZING!!! I WAS IN EUROPE AND MADE ALL MY CALLS BACK TO THE USA FOR FREE!!! IT WORKED GREAT. I WOULD RECOMMEND IT TO EVERYONE
    Posted 2 years agoReport
  • I HAVE MAGIC JACK AND USE IT EVERY DAY WORKS GREAT,PICK ONE UP AT RADIO SHACK,20.00 FOR MAGIC JACK 1 TIME FEE,
    20.00 A YEAR FOR PHONE SERVICE,ITS AWSOME
    Posted 2 years agoReport
  • I have a Magic Jack, and it works fine. No crashing of my computer. You do need to reset your modem AT LEAST once a month. If you want to connect to multiple phones in your house, you will need to purchase a ring voltage booster. Cost is about $130... $20 for a year of phone service over $40 per month for Verizon is not even a question to be asked. Verizon sucks!
    Posted 2 years agoReport

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