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Alex Clamon, posted on 29Dec2007 at 3:31pm:
"My staff and I have responded to each and every contact we have received. I am not interested in airing a client or a prospects dirty laundry about their IRS problems on the internet. However if someone chooses tto lie in this venue I will publish the recorded portion of the phone conversation where they agreed to pay the fee. I did not receive emails mentioned here by "Chris".
In response to Dale - I did get an email dated the 23rd. I did respond to it. Dale acknowledged that response and I have acted as promised, despite his slander. I did not get an email on the 13th. This refund request is slated for a review board meeting early next week. This has all been communicated separately. I would not normally make even the nature of any communications with a client public, but I did not choose this forum, and for his own reasons Dale has chosen not to be a client.
I would like to elaborate on what exactly our refund policy is at this time. First it is spelled out clearly in our contract and that always prevails. We do observe a 3 day rescission rule. That means if someone decides to cancel for any reason within the first 3 days of hiring us, we issue a refund. It might not happen that day, but it will happen. No one requires this of us. It is of our choosing.
Where we have already done the work, this would not be the case. This is the nature of our business, that our clients are in crisis, and sometimes the work has to proceed immediately. When you owe the IRS money, people with Badges and Guns are likely to become involved. In some cases, our clients are even being investigated for serious criminal matters. A small percentage of our customer base intends for us to do the work and to not pay us, or the IRS. We cannot tell who this client is upfront. This requires us to be paid prior to completing the work.
In all cases we make absolutely sure someone intends to hire us including using a third party to verify the transaction. All that being said we still have a self imposed 3 day rescission. This is my commitment to being completely sure that no one takes advantage of the great trust that our client places in us.
Best Regards,
Alex Clamon, VP
TaxMasters
alex.clamon@txmstr.com "
Posted 2 years ago
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Sent to a friend Below is/was TaxMasters refund policy, as stated by Alex Clamon (VP of TaxMasters). I used this quote in my dispute against TaxMasters. After I successfully disputed their claims using this quote, the page containing this quote was taken down. Apparently, according to numerous websites, TaxMasters has been actively pursuing owners of websites which might portray TaxMasters in a negative light. I have seen many sites come down in the last 6 months.Alex Clamon, posted on 29Dec2007 at 3:31pm:
"My staff and I have responded to each and every contact we have received. I am not interested in airing a client or a prospects dirty laundry about their IRS problems on the internet. However if someone chooses tto lie in this venue I will publish the recorded portion of the phone conversation where they agreed to pay the fee. I did not receive emails mentioned here by "Chris".
In response to Dale - I did get an email dated the 23rd. I did respond to it. Dale acknowledged that response and I have acted as promised, despite his slander. I did not get an email on the 13th. This refund request is slated for a review board meeting early next week. This has all been communicated separately. I would not normally make even the nature of any communications with a client public, but I did not choose this forum, and for his own reasons Dale has chosen not to be a client.
I would like to elaborate on what exactly our refund policy is at this time. First it is spelled out clearly in our contract and that always prevails. We do observe a 3 day rescission rule. That means if someone decides to cancel for any reason within the first 3 days of hiring us, we issue a refund. It might not happen that day, but it will happen. No one requires this of us. It is of our choosing.
Where we have already done the work, this would not be the case. This is the nature of our business, that our clients are in crisis, and sometimes the work has to proceed immediately. When you owe the IRS money, people with Badges and Guns are likely to become involved. In some cases, our clients are even being investigated for serious criminal matters. A small percentage of our customer base intends for us to do the work and to not pay us, or the IRS. We cannot tell who this client is upfront. This requires us to be paid prior to completing the work.
In all cases we make absolutely sure someone intends to hire us including using a third party to verify the transaction. All that being said we still have a self imposed 3 day rescission. This is my commitment to being completely sure that no one takes advantage of the great trust that our client places in us.
Best Regards,
Alex Clamon, VP
TaxMasters
alex.clamon@txmstr.com "
Posted 2 years ago
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